We remain open for business as an essential service to provide medical care, prescription refills, and special diet orders. However, effective Monday, March 23, 2020 we will be reducing our hours of operation to Monday through Friday to 8:00 am to 5:00 pm and Saturday 8:00 am to 3:00 pm, subject to change without notice. We will still be closed from 11:30 am to 1:00 pm Monday through Friday to take care of any urgent surgical needs. Our level of patient care is extended to medically necessary visits only. We will be postponing any routine wellness adult examinations, healthy pet visits, and adult dog and cat vaccinations that are not required by law. We will be still seeing puppies and kittens for first examinations and vaccine series, along with rabies vaccines in order to reduce potential illness for these young patients. If you are unsure if your pet needs care, please call us to discuss it.
Here are our precautionary measures:
You must remain in your vehicle and call us to discuss your pet when you arrive. We will take dogs on our hospital leash as a hand off. Cats and small dogs in carriers can be brought to the designated area by our front door for us to retrieve. We are attempting to maintain a 6 foot distance.
If you become ill, please call and reschedule your appointment or have another trusted, healthy person bring your pet in for care.
We ask that all clients bring a mobile telephone with you and remain in your vehicle with your pet(s) unless otherwise directed. Give us a call at 858-277-3665 when you arrive. A veterinary assistant will come out to your vehicle and retrieve your pet(s) to provide services at their designated appointment time.
Please do not leave the parking lot. Our doctor will call after examination to discuss your pet's care options. We will bring them back to you and initiate payment as convenient to you.
Please leave your children safe at home with an adult unless no other option is available.
Please call ahead and prepay for any medication or food refills so we can have them ready for pick up. When you arrive, please call us and we will bring your items to a designated location outside our door for you to retrieve them after we are back inside the building.
Please consider using our online store for home delivery - https://arkanimalhospital2.securevetsource.com/site/view/site/view/HomeDelivery.pml?retUrl=http://arkahsd.com.
We will continue to provide the care and attention your pet needs for as long as possible. This is a rapidly changing situation, and we will try to maintain open communication with you. We are receiving a heavy volume telephone calls so please leave us a voicemail to get back to you. Please be patient with us as we work through the best way to care for your pets.
Thank you for your understanding,
Your Ark Family