You are responsible for submitting your documents to the USDA for endorsement, pay any fees, and submit any documents required by the government where you are travelling with your pet. We require prepayment for the health certificate service at the time of scheduling your appointment. This is non-refundable once we have generated a draft of the health certificate. We require all pertinent documents to be received no later than 5 days prior to your appointment date in order to generate the draft certificate. Failure to submit documents in a timely manner will result in appointment cancellation. Please contact us if you have any questions.